I dropped my car off on Saturday afternoon for my convenience even though the service rider told me that they couldn���t get to my car until Monday. I heard back from the dealer mid morning on Monday and had my car back by noon as promised. I have 2 vehicles that Dovavan takes care of the maintenance, and this customer service is the norm.
The sales staff treated us like family. Mark Faye was fantastic. He was not working the day we picked up the GMC, but he called us the next day to thank us for the purchase. He also sent us a thank you card. You have an excellent salesman and I told him I would Highly recommend him to everyone.
I needed front end work on my GMC pick-up. Since I don't have deep pockets, I wanted three estimates on my 15 year old truck with 221,000 miles on it. I first took the truck to another dealership. They said it needed ball joints and gave me a price. Next I took my truck to a Mechanic Garage. They also said I needed ball joints and gave me a price. Last I brought it to your dealership, because it is a GMC. I sat the appointment up 2 or 3 days in advance. I had the truck there before you even opened. At about 3:00 PM the service advisor that I had made the appointment with called and said he wasn't going to be able to look at it today. I had an appointment! I live in Clearwater and I had my wife get up a 6:00 that morning so I could get the truck there before we both had to be at work. The service guy was very nice and so was I. I explained the logistics to him and he said he would see what he could do. He called me back after 5 pm and stated someone "drove" it and it needed a ball joint, idler arm and new brake rotors. He then told me there was a diagnostic fee of over $100 just for telling me that. He allowed me to pick-up my truck that night from the sales staff, but told me I would still owe him the fee if he didn't do the work. When I got there to pick my truck up, it did not even appeared to have been moved. It was still backed into the same spot I backed it into that morning. I was not told about a diagnostic fee prior, when I set the appointment. You can imagine, this seems pretty underhanded, and definitely poor business practices. I don't remember the service advisors name. He is a nice guy and was as helpful as he could be. I doubt the "diagnostic fee" was his idea, and I know he was just doing his job.