604 Reviews Found
Confirmed Service Customer
I was so disappointed at the service I received, my appointment was for 3:00 and I sat for over 2hrs for an oil change unacceptable! when they finally finished with the oil change my car was so filthy with dirty hand prints from workers! my oil change sticker was not even placed on my window but instead handed to me with my paperwork. I had scheduled an appointment for 4 weeks but don't think I'll come back this needs to be addressed!
Alice W.
CALUMET CITY
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Service Customer
Love the salesman, but I recently had a oil change, tire rotation. When I got home I noticed that I had oil on the hood and on the door. Not to happy about that.
Rany L.
LANSING
Business Response
Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please give us a call so we can understand your situation better in order to try and turn your experience around.
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Business Response
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you. Thank you again for choosing Circle Buick GMC, Inc. and we hope to see you again.
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Confirmed Service Customer
I was there for an oil change and tire rotation. It was quick and easy and the staff was friendly.
Elizabeth G.
PARK FOREST
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
I got there a couple minutes early for my appointment and they took me right away. Josey was my service writer and she did an excellent job letting me know which services would be performed on my car. I needed an oil change and a transmission fluid flush. She told me it would take 90 minutes and it took exactly that. This type of service is why I keep coming back and will always purchase my vehicles from Circle.
Michael P.
TINLEY PARK
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi, we are so happy to read such a great review about Circle Buick GMC, Inc.! We do hope we can be of assistance in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Circle Buick GMC, Inc. and we hope to see you again soon!
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Confirmed Service Customer
In and out in a timely manner. Professional and friendly.
Lewis J.
CHICAGO
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Thank you again for the great review!
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Business Response
Congratulations on your new vehicle! If you're ever in need of more help, please let us know!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Circle Buick GMC, Inc.. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
The overall experience was great from Rob the sales person to the financial person and the follow up to make sure everything is good with the vehicle
Donald B.
DEMOTTE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Circle Buick GMC, Inc. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Bryan was welcoming when we arrived and had us in and out quickly with a new car. dealership was clean and received several follow ups to make sure everything was going well with new car and set up of apps profile etc.
Robert H.
SAINT JOHN
Business Response
We're glad everything was completed quickly and to your satisfaction!
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Confirmed Sales Customer
We have purchased at least 9 new vehicles over the years. This was absolutely the easiest no pressure, smoothest purchase yet. Everyone we dealt with was spectacular.
Cecil F.
SAINT JOHN
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Wow, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!
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Business Response
Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Made an appointment and still waited over two hours to have the oil change
Isidro S.
CHICAGO
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
The service department never called my warranty to check if something was covered and charged me for a diag for nothing
Igor T.
HEBRON
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
Super friendly and welcoming. Kept mask on. You guys rock!
Ofelia D.
CHICAGO
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!